TERMS & CONDITIONS - met melk.
Version 1.0 | October 2025
1. Definitions
In these terms and conditions, the following definitions apply:
met melk.: the private limited company met melk. B.V., located at Benno Premselastraat 84, 3059 LJ Rotterdam, registered with the Chamber of Commerce under number 97338516, represented by CJ de Melker
Client: the natural person or legal entity subscribing to met melk.
Subscription: the agreement whereby Client receives access to Executive Creative Direction & Design services for a fixed monthly fee
Platform: the online portal werk.metmelk.nl where all communication and project management takes place
Assignment: an individual creative project within the Subscription
Working day: Monday through Friday, excluding Dutch public holidays, between 09:00 and 17:30
2. Applicability
2.1 These terms and conditions apply to all offers, quotations, subscriptions and agreements between met melk. and Client.
2.2 Deviations from these terms are only valid if explicitly agreed in writing.
2.3 The applicability of Client's purchase or other conditions is explicitly rejected.
2.4 If one or more provisions in these terms and conditions are void or annulled, the remaining provisions remain in force.
3. Subscription & Duration
3.1 The Subscription is entered into for an indefinite period and continues automatically until formally cancelled by Client.
3.2 Client may cancel the Subscription at any time by the end of the current month.
3.3 When joining mid-month, Client pays 50% of the monthly costs. A consecutive full month is then mandatory.
3.4 met melk. recommends a minimum duration of three months for optimal collaboration and results.
3.5 When subscribing for three months, Client receives €500 discount on each of the three months.
4. Rates & Payment
4.1 Subscription rates are:
Start-ups: €4,000 per month (excluding VAT)
Brands & Scale-ups: €6,000 per month (excluding VAT)
Agencies: €8,000 per month (excluding VAT)
4.2 All amounts are exclusive of VAT and other government levies.
4.3 Payment is made in the first week of the active month.
4.4 Payment must be made within 7 days of invoice date, unless otherwise agreed in writing.
4.5 In case of late payment, Client is in default by operation of law and met melk. is entitled to suspend services.
4.6 In case of late payment, Client owes statutory interest, as well as extrajudicial collection costs of at least 15% of the outstanding amount with a minimum of €150.
4.7 met melk. reserves the right to adjust rates annually. Client will be notified at least one month in advance.
5. Scope & Services
5.1 The Subscription includes Executive Creative Direction & Design as described in the SLA (Service Level Agreement) and Playbook.
5.2 met melk. works on one Assignment at a time per Client.
5.3 Lead times are communicated per Assignment via the Platform and depend on complexity.
5.4 Productions and third-party costs fall outside the Subscription. This includes: photography, videography, illustrations, development, print work, media budget.
5.5 met melk. can manage third-party productions upon request for a 15% margin on third-party purchase costs.
5.6 met melk. is entitled to engage third parties in performing work.
6. Working Method & Communication
6.1 All communication takes place via the Platform (werk.metmelk.nl) and a dedicated WhatsApp group, unless otherwise agreed.
6.2 Client must provide briefs, feedback and approvals within agreed timelines.
6.3 Delays on Client's side may lead to delivery delays without extending the Subscription period.
6.4 met melk. works on working days from 09:00 to 17:30. Weekends and public holidays are excluded.
6.5 At the end of each month, Client receives an overview of delivered work, comparison with regular agency costs, and evaluation opportunity.
7. Intellectual Property
7.1 All intellectual property rights to works developed by met melk. remain with met melk. until full payment has been made.
7.2 After full payment, intellectual property rights to final deliverables are transferred to Client, unless otherwise agreed.
7.3 met melk. retains the right to use concepts, sketches and intermediate results in portfolios and for promotional purposes, unless otherwise agreed in writing.
7.4 Client guarantees that materials provided by them do not infringe on third party rights.
7.5 met melk. is entitled to display a credit on delivered works.
8. Confidentiality
8.1 Both parties commit to confidentiality of all confidential information obtained in the context of the agreement.
8.2 This obligation does not apply to information that is or becomes public, or that may be shared with consent of the other party.
9. Liability
9.1 met melk. is only liable for direct damage resulting from an attributable shortcoming in fulfilling the agreement.
9.2 met melk.'s liability is limited to the amount paid out under professional liability insurance, increased by the deductible.
9.3 If insurance provides no coverage for any reason, liability is limited to the amount Client paid in the three months preceding the damage-causing event.
9.4 met melk. is never liable for indirect damage, including consequential damage, lost profits, missed savings and damage due to business interruption.
9.5 Client indemnifies met melk. against all claims by third parties related to materials provided by Client.
10. Force Majeure
10.1 In case of force majeure, met melk. is not obliged to fulfill any obligation to Client.
10.2 Force majeure includes: illness, computer failure, power outage, pandemics, government measures and other unforeseen circumstances beyond met melk.'s control.
10.3 If the force majeure situation lasts longer than 30 days, both parties have the right to terminate the agreement without compensation obligation.
11. Termination
11.1 met melk. is entitled to terminate the agreement with immediate effect if:
Client fails to meet payment obligations
Client is declared bankrupt
Client applies for suspension of payment
Client otherwise fails to meet obligations
11.2 Upon termination, Client's payment obligation for services already delivered remains fully intact.
12. Disputes & Applicable Law
12.1 Dutch law applies to all agreements between met melk. and Client.
12.2 All disputes will be submitted to the competent court in the Rotterdam district.
12.3 Parties will first attempt to resolve a dispute through mutual consultation before appealing to the court.
13. Final Provisions
13.1 met melk. reserves the right to amend these terms and conditions.
13.2 Changes will be communicated to Client at least 30 days in advance.
13.3 If Client does not agree with the changes, they have the right to cancel the Subscription by the date the new terms take effect.
met melk. B.V.
Benno Premselastraat 84
3059 LJ Rotterdam
The Netherlands
Chamber of Commerce: 97338516
VAT: NL868009866B01
IBAN: NL22 BUNQ 2153 7275 29
BIC: BUNQNL2A
END OF TERMS & CONDITIONS